(Senior) Product Manager - Customer Support Solutions

Permanent employee, Full-time · Bottighofen

Start your very own journey – with HolidayCheck!

At HolidayCheck, everything revolves around making vacations better – together. We're not only enabling the best time of the year for our travelers, but also creating an inspiring work atmosphere for our HolidayCheckers in our modern office in Bottighofen (Switzerland).

We live our company values every day: as #TeamHolidayCheck, we build trust, take ownership, and love what we do – all for the perfect holiday experience!

As a (Senior) Technical Product Manager – Customer Support Solutions (all genders), you’ll be an integral part of our Product Team and will be responsible for the strategy, performance, and ongoing development of our digital support solutions.

Your Tasks

Identify recurring customer problems and translate them into scalable software solutions
Responsible for the product strategy, performance and continuous evolution of our customer support solutions, driving measurable improvements in quality, speed and automation
Design, build, and continuously improve digital support solutions that enable customers to resolve issues quickly and independently
Automate support processes andleverageAI to enhance speed, consistency, and resolution quality
Collaborate closely with Engineering and Operations to ensure reliable, scalable, and sustainable implementations
Own, monitor, and continuously improve key KPIs such as resolution time, automation rate, and self-service adoption

What you bring

Proven senior-level product management experience in software-driven customer environments
Strong understanding of product- and transaction-related customer processes, ideally within the travel industry or comparable sectors
Demonstrated experience in building automations and high-quality self-service solutions
Strong discovery and problem-framing skills, with the ability to translate customer needs into scalable software solutions
Excellent stakeholder leadership across Engineering, Operations, and Business teams
Data-driven mindset with ownership of relevant KPIs and the ability to translate insights into clear product priorities and measurable impact

Our “All Inclusive Package” for you

Workation & Flexibility

20 days of workation within the EU – work where others go on vacation
60/40 hybrid model: two office days for collaboration & team spirit, three days remote
Flexible working hours – early bird or night owl? We’ve got you covered!

Development & Culture 

Extensive internal & external training opportunities
Diverse corporate culture with over 30 nationalities
From newbie to champion: structured onboarding for a smooth start

Perks & Appreciation 

Anniversary perks in the form of extra vacation days or travel subsidies
Your choice of hardware – Mac, Windows, or Linux
Free parking or public transport subsidy

 Work-Life-Balance & Wellbeing 

Childcare subsidy for a family-friendly balance
Hansefit membership or gym subsidy
Healthy & delicious meals from our in-house chef Evelyn

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About us

Let’s make holidays better – together!

HolidayCheck is one of Europe’s leading digital companies for holidaymakers. We bring together under one roof the hotel review and travel booking portal HolidayCheck, the tour operator HolidayCheck Reisen, and our rental car platform.

Our vision? Make holidays better! Our culture? Colorful, international, and diverse! Here, people with a wide range of skills and personalities come together to create an inspiring environment – full of ideas, learning opportunities, and team spirit. Sounds like you? Then join our team!